1. Information We Collect
We collect personal information that you voluntarily provide to us when you interact with our platform. This includes:
- Dealer Applications: Full name, business details, phone number, city, and optional email address.
- Catalog Downloads: Name and mobile number collected to authorize access to our premium trade catalogs.
- Inquiries & Contact Forms: Name, phone number, subject, and the text of your message.
2. How We Use Your Information
The information we collect is used solely to facilitate our trade services and dealer program, specifically:
- To review, process, and approve dealer applications.
- To track download statistics and measure catalog interest.
- To reply to customer support, inquiries, and custom requests.
- To send automated confirmation alerts via WhatsApp or SMS regarding your submitted requests.
3. Communications & Integration Partner Policy
Our site integrates with external systems to provide instant updates:
- Google Analytics: We track anonymous usage statistics, search terms, and submission conversions to improve our user experience.
- SMS & WhatsApp Notifications: When you submit an inquiry, we route confirmation alerts via Twilio and WhatsApp to ensure timely updates. We do not sell or lease your phone number or trade profile to third-party brokers.
4. Payments & Offline Transactions
PTC Furniture displays bank transfer and UPI details directly on our Payment page. We do not collect, process, or store credit card numbers, CVVs, or online banking passwords. All payments are executed offline directly through your banking institution or UPI app.
5. Data Retention & Security
We employ industry-standard administrative and technical security measures to safeguard your personal data. We retain lead submissions and catalog request records in our secure database for as long as necessary to fulfill the business objectives outlined in this policy, or to satisfy legal compliance requirements.
6. Your Rights & Options
Depending on your location, you have the right to request access to, correction of, or deletion of the personal information we hold. If you have submitted a dealer application or contact form and wish to have your details removed from our active databases, please contact our privacy administrator.